AbeBooks
AbeBooks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AbeBooks has 1.9 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend AbeBooks to a friend or colleague.
- Rating Distribution
Pros: No pros, Books & prices, Good selection.
Cons: Customer service, Ca in abebooks scams people, Contact number for your customers not a machine telling you to email.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AbeBooks has 1.9 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend AbeBooks to a friend or colleague.
- Rating Distribution
Pros: No pros, Books & prices, Good selection.
Cons: Customer service, Ca in abebooks scams people, Contact number for your customers not a machine telling you to email.Recent recommendations regarding this business are as follows: "Don’t order from Abe Books Co.", "DO NOT use this company.", "NEVER! even consider thinking about dealing with Abe books", "Great prices and timely delivery. This was USPS issue. Now we’ll see how ABE can help?", "Some how what she was looking at got changed to something else".
Most users ask AbeBooks for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Is AbeBooks Legit? www.abebooks.com is a secure place to shop as the platform offers Secure Socket Layer (SSL) technology to keep the client's credit card information safe. So the company is considered as legit. The Abebooks helpline number is 1-800-315-5335. Abebooks reliable helplines to contact the legal departments are 1-206-508-4035 and 1-250-475-6014.
Media from reviews
Is AbeBooks Legit?
Our analysis shows that AbeBooks is legit, safe for consumers to access and is not a scam. www.abebooks.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of AbeBooks reviews to learn more about other consumers' experiences.
Top AbeBooks Reviews
"Incorrect order"
Abe books reimbursed me immediateltly. The seller did not want a return, but wanted me to buy another book. This was not an option. Abe books stepped in and...
"Haven’t received my order."
I ordered a violin book last week. Order no. 74957**** And it has not been sent from you to USPS yet. What is the problem? User's recommendation: Don’t order...
Nashville, Tennessee
Books in limbo???
Cannot find books or refund Cannot find books or refund Cannot find books or refund Cannot find books or refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Urgent: Undelivered Item and Refund Request (Order #[74450****])
Dear Abebooks Customer Support,
I am writing to express my deep frustration regarding an unresolved issue related to my order placed on [insert order date] for a book priced at $58. The item was marked as delivered in January, but I never received it.
I filed a formal complaint in February and followed up again today, yet I have still not received either the product or a refund. This delay is unacceptable and reflects poor customer service, despite my repeated attempts to resolve this matter through the proper channels.
I respectfully request the following actions: 1. A full refund of $58 issued without further delay.
If this issue is not resolved within the next 3 business days, I will be left with no option but to escalate the matter through additional channels, including formal dispute filing, social media escalation, and a complaint to the Better Business Bureau.
I hope for your prompt attention to this matter and look forward to a quick resolution.
Sincerely,
Kazi Nur E Mustakim
Email: knm2425@***.uta.edu
Preferred solution: Full refund
User's recommendation: I have very bad experience because I paid whole amount for the books but I didn’t get my books and I make a complaint for the refund but it’s almost 3 months gone, but they’re not even give any response from their side. It’s very irritating and disappointing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, Arizona
Resolved: Need to cancel order
Instructions non existant..no dialogue at all what symbols are you even talking about in your messnever
User's recommendation: NEVER!! even consider thinking about dealing with Abe books
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharge I ordered two books. They charged me for three.
April 15 I ordered two Provence Kaffe Fassett.
Was charged $23.11.
KS9BKX.
April 15, I was charged $9.27 KSYZA2.
April 15, I was charged $5.30 KSQZA3.
Why do I have three charges? I understand the $5.30 was shipping, but where is this $9.27 coming from?
Are they overcharging me for the book or are they sending me another book? I'm confused; I only ordered 2. 614984****.
Preferred solution: A third book
User's recommendation: I recommend you all the time, but if this is not corrected, I will stop recommending you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpirytSpeeks01@***.com
I emailed AbeBooks and the seller requesting a cancellation bc shipping would take too long. Seller emailed me offering to ship faster, but Id already made another purchase.
Seller shipped book knowing I found a book. Id like the transaction stopped and a refund please.
The seller was Very unprofessional. Im sure they could have found another buyer.
Preferred solution: Full refund
User's recommendation: Try to accommodate customers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for Full Refund – Order #744-29*-***
Dear ABE Books Customer Support,
I recently received my order (#744-29*-***) and noticed that several pages (pages 29 to 44) have printing defects, making them unreadable. Given this issue, I would like to request a full refund for the book.
I do not wish to return the book because I waited long enough to get the book first and it's wasting my time, as the defective printing renders it unusable. However, if needed, I have provided photos of the affected pages as proof and a receipt email screenshot as requested. Please let me know how to proceed.
Thank you for your prompt attention to this matter. I look forward to your response.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davison, Michigan
Haven’t received my order.
I ordered a violin book last week. Order no.
74957**** And it has not been sent from you to USPS yet. What is the problem?
User's recommendation: Don’t order from Abe Books Co.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive the 2 books I ordered
We were wintering in Florida. Our mail from Rochester, MN gets forwarded.
When tracking it, the last message stated it was forwarded.
Order # 69893****. On 3/7
Tracking # 924199****519611****18
- Good value
Preferred solution: Deliver product or service ordered
User's recommendation: Great prices and timely delivery. This was USPS issue. Now we’ll see how ABE can help?
Winter Haven, Florida
Lack of customer support
I submitted the required form for customer support twice. I am still waiting for a response.
I received a response that the "ticket" was received with a comment I should hear from them within 2 business days. I am beyond that at this point.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfort, Kentucky
I was robbed of my money, never got my book and CANNOT find a way to get a response from anyone. DO NOT use this site. I was told this is a reputable site but it is not.
I get nothing from Abe Books or the seller, Wagontongue Book sellers.
I have tried to make contact with both Abe Books and Wagontongue Book sellers, only response was from the seller saying " I took a photo of it an hour before I shipped it.". How does that mean you sent it?
It does not help. This is without the shadiest company I've ever had the pleasure to deal with. See above.
Contact me . Sales order # 74794**** or order # 701 50* ***.
User's recommendation: DO NOT use this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsubscribe
Unsubscribe me from Abes books, all content all messages {{Redacted}}
Preferred solution: Unsubscribe
User's recommendation: Do not purchase any books from eggs books they are impossible to unsubscribe and will email you two or three times a day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Question about a book I just purchased
I need to talk to someone on the phone about a request I got from a seller. I have already been charged but I got reached out to share my credit card info with him.
And havent heard back. Please call me ASAP at 859-321-****
Miami, Florida
I issue with company
Do not know why you contacted me.???!!!???!!!???!!!???!!!???!!!???!!!???!!!???!!!???!!!???!!!???!!!?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterford, New York
Resolved: Did not receive refund
Company fixed the issue and I have been provided with apology.
ABE Books promised a refund in 8 days if the book never arrived. It has been a month, and still no refund.
User's recommendation: Only buy from reputable sellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Looking for a book
I am looking for coloring books any thing that has to do with zelda I noticed the one you offers wa out of print do u offer any other ones could I get a call bk at 336-572-**** my email is r884****@***.com thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Need to get bible large print
I want to buy several The Mac Arthur Study Bible, ESV, large print, black and blue.
You have as per internet the small print.
-How can I get an used one with Large print?
Linda m Garcia-Dorta
About
, , , ,
AbeBooks was launched in 1996. It is an online marketplace where consumers can buy new, used, rare, out-of-print books and usual cheap textbooks. Additionally, AbeBooks Company provides their clients with the service of connection with thousands of professional booksellers around the world. In the result of this extra service millions of books are listed for sale and are available to potential buyers. AbeBooks offers one more option for the books buyers such as advanced search using different features of the demanded book. The search can be conducted on the basis of information connected with author, title, keyword, ISBN, price, publisher, publishing date, bookseller location of the book or the key attributes such as first edition, dust jacket, sighed of the book. Books can be purchased through the secure server using Visa, MasterCard, American Express and JCB.
AbeBooks is ranked 321 out of 5818 in Periodicals & Publishing category
Canada, USA
Abebooks FAQs
AbeBooks was owned by Amazon.com, Inc. in 2008.
The AbeBooks address to mail the company on general inquiries is AbeBooks Inc., Suite 500-655 Tyee Road, Victoria, BC V9A 6X5, Canada. You can send your questions, concerns, or complaints to this corporate office for the customer support team to handle. You will get a response with the requested information or instructions to resolve your issue after the AbeBooks customer service representatives study your case. You can also send official notices, requests, and other documents to this address. If you have questions about the Privacy Policy, address them to the Legal Department at this office. You can reach the Data Protection Officer faster by emailing your inquiry to privacy@abebooks.com.
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