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New Reviewer

Never ever received order.

AbeBooks - Never ever received order.
Order placed over a month ago. Three weeks ago, I received an email that said the order was shipped and provided with a USPS tracking number. To this day, the tracking number only reveals that shipping order was created, but the package never received by USPS facility. That means IT WAS NEVER SHIPPED. Customer service does not exist in any form at all. They told me to contact the seller. I did. No response. I tried to contact via email. No response. I tried to call them. They do not take calls. These are signs of a company we should never deal with.

User's recommendation: Do not ever buy from them.

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ID
#3445855 Review #3445855 is a subjective opinion of poster.
Location
Vancouver, Washington
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cancellation refund

I had ordered a book - National Physical Therapy Examination Review and Study Guide O'Sullivan on July 13th (Sales Order # 71370****). The order was cancelled from the bookseller on July 18th with a message " We're sorry! AbeBooks sales order number 71370**** has been cancelled because the item is unavailable. The item may have just sold to a customer in the bookseller's store or via another website. You have NOT been charged for this order." An amount of 20.37 dollars was debited when I placed the order and has not been refunded even after the cancellation till date. However the cancellation message states I was not charged, which is incorrect. I had sent 3 emails to the customer service and no response about the refund or the details about the transaction ID has been given. This is very disappointing and frustrating from their customer service and I would appreciate if you could help. Thank you Gitanjali Dileep
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ID
#3791440 Review #3791440 is a subjective opinion of poster.
Pros
  • Rare books are found here
Cons
  • Waiting to long to receive my order
  • Customer service
Loss
$20
Preferred solution
Full refund
New Reviewer

Horrible customer service

Ive been getting the runaround about a refund/return. I received a book that is severely stained. And was not listed as such. Now Im expected to return the book at my expense???
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ID
#3699398 Review #3699398 is a subjective opinion of poster.
Location
Montreal, Quebec
Loss
$18
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

To request my order

I ordered a Jerusalem bible since May 10th, and I never received it. The cost of the Bible was $42.85 The order number is: 71181****. I would like to know what happened to the order. Thank you and God blessed Myrtha MG Charles.
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ID
#3667037 Review #3667037 is a subjective opinion of poster.
Cons
  • Waiting to long to receive my order
Preferred solution
Deliver product or service ordered
New Reviewer

SCAM about job

My son received a "job offer" supposedly from your company for a graphic designer job. It appears to be a scam. A contract was sent to him and check was sent to him via e-mail to deposit in his account to by supplies. I called Allegiance bank and they said it probably was a scam. Could you please look into this.
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ID
#3566284 Review #3566284 is a subjective opinion of poster.
Location
Rochester, New York
New Reviewer

Buying a book is impossible!!

Im trying to buy a book from Abebooks but they asked me to type the characters I see many many times without going straight to the proceed checklist
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ID
#3535836 Review #3535836 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts
New Reviewer

Never ships products

This is the SECOND TIME I have purchased from this group only to get an email saying shipped with a tracking number that only shows its been printed. Then it sits for a month and NOTHING HAPPENS. I have NEVER received a book. And have to bed for my money back or cancel my purchase through my credit card. NEVER AGAIN. RIP-OFF

User's recommendation: Don’t bother. They never ship anything.

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ID
#3499490 Review #3499490 is a subjective opinion of poster.
Loss
$85
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Excellent

Refer to my order 64834****. I'll probably place a new order for 34 books tittle "Razones de la fe. Author José Antonio González. Pls. confirm availability and price including freight to Ponce PR (00728)

User's recommendation: Ok.

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ID
#3441803 Review #3441803 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Unanswered correspondence

AbeBooks - Unanswered correspondence
AbeBooks - Unanswered correspondence
29 pages missing on a book rated "good". No refund, but I couldn't return book, for 3 dollars more than I paid for it! And now they have discontinued all manner of getting a refund except if returning the book. And using COVID as a handy excuse, have stopped providing customer service phone number.

User's recommendation: Use Abe Books if you don't mind gambling on the outcome. You have NO recourse if they don't follow through as agreed.

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ID
#3357444 Review #3357444 is a subjective opinion of poster.
Loss
$4
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unresolved issues

I am a Very Pissed Customer..and No Abe phone support because of Covid is obnoxious..a total copout I will seek legal help. I ordered a book through Abe Books Shop cats of China 64550**** abe 70855**** good reads I ordered this book with Latest delivery 2/20. I then got a notice that it would not be delivered until March. I then asked to cancel the order..and they said it had been already sent.. That is Not true! It still hasvnot been delivered! And Abe book will do Nothing! I have been an Abe books customer for a long time and Abe will not even respond! I am pursuing this at least on social media. I want this ordet Cancelled!!! Now!! And I want my money back Now!! Please Respond! erbrowning3@***.comd. I

User's recommendation: DO NOT USE ABE BOOKS THEY DON'T SUPPORT CUSTOMERS.

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ID
#3356359 Review #3356359 is a subjective opinion of poster.
Location
Randolph, Wisconsin
New Reviewer

Tracking a Box / Parcel.

It has been completely resolved, as of "today," on Thursday the 10th of February, 2022!!! Thank You, Michael Stephen Collins
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ID
#3329609 Review #3329609 is a subjective opinion of poster.
Location
Durham, North Carolina

Can’t get book ordered AND price accumulated WAY out of possibility to order!

I really want this book, but was foiled by process required BY ONLINE ORDERING. I prefer phone contact with human order clerk! You phone me back and Ill order 2 used copies of this fabulous book, which should NEVER be Out of Print!! REALLY! Leah
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ID
#3284589 Review #3284589 is a subjective opinion of poster.
Location
Santa Clara, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

When I check out I am charged shipping for the country of Georgia instead of the state

Shipping charges for country of Georgia instead of the state in the USA. I go back to country, change to USA; but when I get to checkout the $20 shipping charge is still there.
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ID
#3252488 Review #3252488 is a subjective opinion of poster.
Preferred solution
My order with USA free shipping.

Setup new account

I want to give them my new phone number, new email address. And my new mailing address...I need to somehow get in touch with them... My phone number is 806-252-****.
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ID
#3249275 Review #3249275 is a subjective opinion of poster.
Location
Germantown, Maryland

Order On New Account

Ordered a book, it never came. Tracking shows it never got delivered. Label created, still waiting on actual package. Never shipped it even. Upon trying to contact abebooks.com, they say to contact the book seller first. I did, and they keep sending an automated response saying they hope I got the book (I didn't). So I called abebooks.com, and they're not using phones right now due to covid. Emailed abebooks.com through customer support, same automated responses like with the bookseller. Requested a refund through the website, and it says it's not past it delivery due date yet so i can't request a refund, though it says delivery date was supposed to be 2 days ago. Seems like the whole thing is a scam. I now have to file a fraud claim with my bank to get my money back.

User's recommendation: Beware.

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ID
#3207082 Review #3207082 is a subjective opinion of poster.
Location
Santa Clara, California

Order

Delivery came today much sooner than I was told. All is well. I was pleasantly surprised and glad it came before Christmas

User's recommendation: Very good.

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ID
#3166848 Review #3166848 is a subjective opinion of poster.
Location
Irvine, California

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