AbeBooks Reviews and Complaints | abebooks.com @ Pissed Consumer

Most helpful review

New Reviewer

Mar 29, 2022 Michael C Rij

Never ever received order.

1.0

Order placed over a month ago. Three weeks ago, I received an email that said the order was shipped and provided with a USPS tracking number. To this day, the tracking number only reveals that shipping order was created, but the package never received by USPS facility. That means IT WAS NEVER SHIPPED. Customer service does not exist in any form at all. They told me to contact the seller. I did. No response. I tried to contact via email. No response. I tried to call them. They do not take calls. These are signs of a company we should never deal with.

User's recommendation: Do not ever buy from them.

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#3445855

Location

Vancouver, Washington

Preferred solution

Full refund

New Reviewer

Jul 25, 2022 Gitanjali D Exm

Cancellation refund

1.8

I had ordered a book - National Physical Therapy Examination Review and Study Guide O'Sullivan on July 13th (Sales Order # 71370****). The order was cancelled from the bookseller on July 18th with a message " We're sorry! AbeBooks sales order number 71370**** has been cancelled because the item is unavailable. The item may have just sold to a customer in the bookseller's store or via another website. You have NOT been charged for this order." An amount of 20.37 dollars was debited when I placed the order and has not been refunded even after the cancellation till date. However the cancellation message states I was not charged, which is incorrect. I had sent 3 emails to the customer service and no response about the refund or the details about the transaction ID has been given. This is very disappointing and frustrating from their customer service and I would appreciate if you could help. Thank you Gitanjali Dileep

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#3791440

Pros

Rare books are found here

Cons

Waiting to long to receive my order
Customer service

Loss

$20

Preferred solution

Full refund

New Reviewer

Jun 23, 2022 John C Gnt

Horrible customer service

1.0

Ive been getting the runaround about a refund/return. I received a book that is severely stained. And was not listed as such. Now Im expected to return the book at my expense???

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#3699398

Location

Montreal, Quebec

Loss

$18

Preferred solution

Full refund

New Reviewer

Jun 13, 2022 Myrtha MG C

To request my order

I ordered a Jerusalem bible since May 10th, and I never received it. The cost of the Bible was $42.85 The order number is: 71181****. I would like to know what happened to the order. Thank you and God blessed Myrtha MG Charles.

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#3667037

Cons

Waiting to long to receive my order

Preferred solution

Deliver product or service ordered

New Reviewer

May 11, 2022 Barbara S Ajw

SCAM about job

My son received a "job offer" supposedly from your company for a graphic designer job. It appears to be a scam. A contract was sent to him and check was sent to him via e-mail to deposit in his account to by supplies. I called Allegiance bank and they said it probably was a scam. Could you please look into this.

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#3566284

Location

Rochester, New York

New Reviewer

May 02, 2022 Donnesha Hho

Buying a book is impossible!!

1.0

Im trying to buy a book from Abebooks but they asked me to type the characters I see many many times without going straight to the proceed checklist

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#3535836

Location

Chestnut Hill, Massachusetts

New Reviewer

Apr 19, 2022 Nora H Ppw

Never ships products

1.0

This is the SECOND TIME I have purchased from this group only to get an email saying shipped with a tracking number that only shows its been printed. Then it sits for a month and NOTHING HAPPENS. I have NEVER received a book. And have to bed for my money back or cancel my purchase through my credit card. NEVER AGAIN. RIP-OFF

User's recommendation: Don’t bother. They never ship anything.

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#3499490

Loss

$85

Preferred solution

Deliver product or service ordered

New Reviewer

Mar 28, 2022 Felix M Yxd

Excellent

Refer to my order 64834****. I'll probably place a new order for 34 books tittle "Razones de la fe. Author José Antonio González. Pls. confirm availability and price including freight to Ponce PR (00728)

User's recommendation: Ok.

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#3441803

Location

The Bronx, New York

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 22, 2022 Pamela N Tsw

Unanswered correspondence

1.2

29 pages missing on a book rated "good". No refund, but I couldn't return book, for 3 dollars more than I paid for it! And now they have discontinued all manner of getting a refund except if returning the book. And using COVID as a handy excuse, have stopped providing customer service phone number.

User's recommendation: Use Abe Books if you don't mind gambling on the outcome. You have NO recourse if they don't follow through as agreed.

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#3357444

Loss

Preferred solution

Full refund

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New Reviewer

Feb 21, 2022 Mountain of Wisconsin

Unresolved issues

I am a Very Pissed Customer..and No Abe phone support because of Covid is obnoxious..a total copout I will seek legal help. I ordered a book through Abe Books Shop cats of China 64550**** abe 70855**** good reads I ordered this book with Latest delivery 2/20. I then got a notice that it would not be delivered until March. I then asked to cancel the order..and they said it had been already sent.. That is Not true! It still hasvnot been delivered! And Abe book will do Nothing! I have been an Abe books customer for a long time and Abe will not even respond! I am pursuing this at least on social media. I want this ordet Cancelled!!! Now!! And I want my money back Now!! Please Respond! erbrowning3@***.comd. I

User's recommendation: DO NOT USE ABE BOOKS THEY DON'T SUPPORT CUSTOMERS.

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#3356359

Location

Randolph, Wisconsin

New Reviewer

Feb 10, 2022 Michael Stephen C

Tracking a Box / Parcel.

It has been completely resolved, as of "today," on Thursday the 10th of February, 2022!!! Thank You, Michael Stephen Collins

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#3329609

Location

Durham, North Carolina

Jan 24, 2022 PissedConsumer3284589 of Santa Clara, CA

Can’t get book ordered AND price accumulated WAY out of possibility to order!

I really want this book, but was foiled by process required BY ONLINE ORDERING. I prefer phone contact with human order clerk! You phone me back and Ill order 2 used copies of this fabulous book, which should NEVER be Out of Print!! REALLY! Leah

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#3284589

Location

Santa Clara, California

New Reviewer

Jan 12, 2022 Kathleen B Ghc

When I check out I am charged shipping for the country of Georgia instead of the state

Shipping charges for country of Georgia instead of the state in the USA. I go back to country, change to USA; but when I get to checkout the $20 shipping charge is still there.

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#3252488

Preferred solution

My order with USA free shipping.

Jan 11, 2022 PissedConsumer3249275 of Germantown, MD

Setup new account

I want to give them my new phone number, new email address. And my new mailing address...I need to somehow get in touch with them... My phone number is 806-252-****.

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#3249275

Location

Germantown, Maryland

Dec 28, 2021 PissedConsumer3207082 of Santa Clara, CA

Order On New Account

1.0

Ordered a book, it never came. Tracking shows it never got delivered. Label created, still waiting on actual package. Never shipped it even. Upon trying to contact abebooks.com, they say to contact the book seller first. I did, and they keep sending an automated response saying they hope I got the book (I didn't). So I called abebooks.com, and they're not using phones right now due to covid. Emailed abebooks.com through customer support, same automated responses like with the bookseller. Requested a refund through the website, and it says it's not past it delivery due date yet so i can't request a refund, though it says delivery date was supposed to be 2 days ago. Seems like the whole thing is a scam. I now have to file a fraud claim with my bank to get my money back.

User's recommendation: Beware.

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#3207082

Location

Santa Clara, California

Dec 16, 2021 PissedConsumer3166848 of Irvine, CA

Order

4.7

Delivery came today much sooner than I was told. All is well. I was pleasantly surprised and glad it came before Christmas

User's recommendation: Very good.

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#3166848

Location

Irvine, California

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Price Affordability	3/5
Website	2/5
Product or Service Quality	2/5
Billing Practices	2/5
Additional Fees	2/5

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