One and done with these unethical folks. I purchased a new book with expedited shipping online from Ergode Books (EB) of Richmond, TX through AbeBooks.com, the latter of which has normally ethical resellers.
The expedited shipping should have arrived in 3-8 business days. I ordered on June 24, they took payment and allegedly shipped on June 26, but the book failed to arrive by the Wed after July 4. I complained, and they acknowledged the book was lost and they had not used tracking for it. They inquired as a result by email how I wanted to proceed.
After I checked their online AbeBooks Bookseller Inventory and found that they had a 2nd new copy of the book, I told them to send that replacement copy to me overnight with tracking and we'd be "good". Then things went totally "south". EB told me they had no more new versions in inventory (from the evidence I mentioned, an outright alleged L-I-E). Then they went full bait-and-switch and offered me a worn book of indeterminate quality at a paltry discount.
I sent them evidence (see attached file) that they DID have a replacement copy and again asked for them to replace my lost copy with it. I also brought AbeBooks Customer Service into the discussion - CS was not happy about my treatment and did do everything they could to get the recalcitrant EB to try to give me satisfaction. In the end, EB, a 2ND TIME, refused to acknowledge they had a replacement copy they could send me and AGAIN tried to foist a lesser quality version on me for a similar insulting discount. I took my full refund instead, and I encouraged AB CS to consider chastising EB for their abject behavior in re: to my sale.
Bottom line, EB does not use tracking and is outright willing, IMHO, to engage in duplicity with customers to cover their dropped shipments. A true poster child outfit for caveat emptor.
Product or Service Mentioned:
Reason of review: Order processing issue.