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Contact AbeBooks Customer Service

AbeBooks Phone Numbers and Emails

Toll-Free Number:

  • (800) 315-5335
    (800) 315-5335
Call customer service
Send Message

Customer Service:

  • +1 250 412 3200

Legal:

  • (206) 508-4035
    DMCA Inquiries
  • +1 250 475 6014
    DMCA Inquiries

AbeBooks Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Marketing Inquiries
designatedagent1@abebooks.com
DMCA Inquiries
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AbeBooks Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • AbeBooks Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email

  • The best phone number to call AbeBooks is 8003155335. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 23% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 22 seconds.

  • Be prepared for the call as AbeBooks may ask you for the following information to identify you as a customer: email, first and last name or order id or tracking no.

View full overview ›

How to Contact AbeBooks Customer Service?

Most Popular Number:

(800) 315-5335
(800) 315-5335
Total calls: 1 673 Issues resolved: 17 Last call: Dec 9, 2025

The AbeBooks contact telephone number for customer service inquiries is 1-800-315-5335. You can use this helpline for general information about the books, fine art, and collectibles the company offers. The AbeBooks USA advisors will answer your questions about the items’ availability, prices, and special deals. If you experience difficulties finding products or managing your account, the support assistant is ready to help you. Customers from Canada can use the following AbeBooks contact: 1-250-412-3200 to reach their customer care team.

The AbeBooks phone number to discuss legal inquiries with the corporate office representatives is 1-206-508-4035. You can also use this phone line whenever you have questions about the company’s Privacy Policy.

The AbeBooks address to mail the company on general inquiries is AbeBooks Inc., Suite 500-655 Tyee Road, Victoria, BC V9A 6X5, Canada. You can send your questions, concerns, or complaints to this corporate office for the customer support team to handle. You will get a response with the requested information or instructions to resolve your issue after the AbeBooks customer service representatives study your case. You can also send official notices, requests, and other documents to this address. If you have questions about the Privacy Policy, address them to the Legal Department at this office. You can reach the Data Protection Officer faster by emailing your inquiry to privacy@abebooks.com.

To contact the AbeBooks online, you can visit their official website. If you are already their customer, click the sign-in button in the top right corner of the homepage and enter your AbeBooks login credentials. Scroll the homepage down to the Find Help section and select the Customer Support option. You will find the Contact Customer Support link among the Self-Service Tools categories. Select the topic of your inquiry and follow the prompts to get to the online form. Enter the required information and your issue details to contact the Abe customer service agents. It usually takes several business days for the customer care assistants to respond to your request.

PissedConsumer Club

Contact Information

AbeBooks Website:

AbeBooks Help Center:

Corporate Office Address:

AbeBooks Inc.
655 Tyee Sd., Suite 500
Victoria, British Columbia V9A 6X5
Canada

AbeBooks Customer Service Reviews

1.4 / 5
Bad
See all 437 reviews
Merlin Zvb
I just gave up and moved on to Ebay

I wasn't able to submit my debit card information, (nor was my husband, daughter and grandson). I also wasn't able to contact the seller or secure any customer service for guidance, so I decided to shop elsewhere.

Anina Qkd
Lack of customer support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I submitted the required form for customer support twice. I am still waiting for a response.

I received a response that the "ticket" was received with a comment I should hear from them within 2 business days. I am beyond that at this point.

Kazi M Qoy
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Urgent: Undelivered Item and Refund Request (Order #[74450****])
Dear Abebooks Customer Support,
I am writing to express my deep frustration regarding an unresolved issue related to my order placed on [insert order date] for a book priced at $58. The item was marked as delivered in January, but I never received it.
I filed a formal complaint in February and followed up again today, yet I have still not received either the product or a refund. This delay is unacceptable and reflects poor customer service, despite my repeated attempts to resolve this matter through the proper channels.
I respectfully request the following actions: 1. A full refund of $58 issued without further delay.
If this issue is not resolved within the next 3 business days, I will be left with no option but to escalate the matter through additional channels, including formal dispute filing, social media escalation, and a complaint to the Better Business Bureau.
I hope for your prompt attention to this matter and look forward to a quick resolution.
Sincerely,
Kazi Nur E Mustakim
Email: knm2425@***.uta.edu

Lillie Ezu
Refund

This is bad. There is no customer support to talk to on the phone.

My $27 is lost as I am unlikely to get a refund. I will not use AbeBooks again and will recommend that no one buy books from them.

Very poor arrangement for customers. Yuck!

How Good is AbeBooks's Customer Service?

NadineC J
NadineC J
Feels Disappointed | Nov 04, 2025

Could never talk to a real person.

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David J Ehu
David J Ehu
Feels Disappointed | Apr 07, 2025

I have some questions about buying several books and they can only be asked to a live person, not an AI. I hate talking to AI's, I enjoy the interaction between humans.

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Yolanda B Yzi
Yolanda B Yzi
Feels Disappointed | Dec 03, 2024

They removed 56.33 from my account and I’m pissed!!! I didn’t order anything from them my card was stolen I had to order another one

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Aija Vkh
Aija Vkh
Feels Disappointed | Sep 18, 2024

My experience with AbeBooks was an extreme disappointment. I have a simple question about delivery date and not a single person from the company has contacted me. Every phone number I have tried was a dead end. Garbage company.

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Gorden Gtp
Gorden Gtp
Feels Disappointed | Aug 04, 2024

Wanted to buy two or more books,unable to purchase them on Google.Still wAnt them

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Martin K Wvz
Martin K Wvz
Feels Disappointed | Aug 01, 2024

Customer service for the elderly poor

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Summary of AbeBooks Customer Service Calls

2K TOTAL
CALLS
00:22 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AbeBooks?

Shipping and Delivery Question:

  • “Expedite shipping”
  • “Put wrong shipping address”
  • “My book was supposed to be signed by Doris Day and when it arrived today, there was no such signature. I paid enough for such a thing, but I got ripped off.”

Request for Information Question:

  • “Need help”
  • “Can’t figure out how to sell anything. I filled in all the forms I think. I’m in a loop.”
  • “Inquiry”

Product/ Service Question:

  • “It won't allow me to purchase my books”
  • “Can't complete a purchase even though I have updated my contact and shipping information. ping”
  • “Desperately trying to make your order system and shipping system work. I am so frustrated. I think I want to never use your service again.”

Account Question:

  • “Can’t become a member”
  • “Account set up”
  • “Cant open my account”

Refund Question:

  • “Refund to customer in France”
  • “Bought a book got refunded for no reason and now the book costs more money”
  • “Ordered book 2 days ago, now receiving email that item not available and that you refunded my account.”

Payments and Charges Question:

  • “Wrong charges”
  • “Was charged for 3 books but never received a confirmation”
  • “Dispute payments”

Return/ Replace Question:

  • “Change my payment account”
  • “Making a return”
  • “Returning wrong order recieved”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “Cancel same title 2 book order”
  • “Unsubscribe”

Cards Question:

  • “Won' t except my new card”
  • “Gift card”
  • “Problems with credit card”

Staff Question:

  • “Customer service”
  • “Speak to customer service”
  • “Costumer service”

Website/ Application Question:

  • “Having trouble on the website”
  • “Can't get website to finish my order”
  • “Trying to pay. Website driving me nuts”

Employment Question:

  • “Inquiring for legitimacy of job offer”

Other Question:

  • “Trying to find a book”
  • “Sale of art books”
  • “Missing book”

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