Abebooks - Ergode Books Loses Shipments and Lies

0 comments
Not resolved

One and done with these unethical folks.I purchased a new book with expedited shipping online from Ergode Books (EB) of Richmond, TX through AbeBooks.com, the latter of which has normally ethical resellers.

The expedited shipping should have arrived in 3-8 business days. I ordered on June 24, they took payment and allegedly shipped on June 26, but the book failed to arrive by the Wed after July 4. I complained, and they acknowledged the book was lost and they had not used tracking for it. They inquired as a result by email how I wanted to proceed.

After I checked their online AbeBooks Bookseller Inventory and found that they had a 2nd new copy of the book, I told them to send that replacement copy to me overnight with tracking and we'd be "good". Then things went totally "south". EB told me they had no more new versions in inventory (from the evidence I mentioned, an outright alleged L-I-E). Then they went full bait-and-switch and offered me a worn book of indeterminate quality at a paltry discount.

I sent them evidence (see attached file) that they DID have a replacement copy and again asked for them to replace my lost copy with it. I also brought AbeBooks Customer Service into the discussion - CS was not happy about my treatment and did do everything they could to get the recalcitrant EB to try to give me satisfaction. In the end, EB, a 2ND TIME, refused to acknowledge they had a replacement copy they could send me and AGAIN tried to foist a lesser quality version on me for a similar insulting discount. I took my full refund instead, and I encouraged AB CS to consider chastising EB for their abject behavior in re: to my sale.

Bottom line, EB does not use tracking and is outright willing, IMHO, to engage in duplicity with customers to cover their dropped shipments.A true poster child outfit for caveat emptor.

Review about: Book.

Abebooks - Ripoff!

Palmerton, Pennsylvania 0 comments
Not resolved

I sold back numerous college text books and received a check in the mail for 1/3 of the amount that should have been given.I was told they only received 5 of 7 books and the two that were missing were the most expensive and the largest.

It seemed like quite a coincidence that the most expensive books went missing when they were all shipped in the same box. Nowhere on the website is a valid number to call without leaving a message.

I asked numerous times for a phone number to speak with someone and was rudely ignored.Failed to return calls, would only email and supplied horrible and untrustworthy service.

Review about: College Textbooks.

You May Also Like

The Coaching Institute - Criminal Minds at TCI The Coaching Institute "Do yourself a huge favour and walk away from TCI..a friend spent over $50K on their so called education and they could not give her the "diploma" she had signed..." Read more Institute For Integrative Nutrition - What to know before you consider enrolling - Exploited by IIN, Alumni Institute For Integrative Nutrition "1. "Free" website: They offer a free website where IIN information is at and you can personalize it but can't erase anything from it. Later on they decided to "partner"..." Read more Nv Real Estate Academy - NVREA-More Than Expected Nv Real Estate Academy "My name is Elizabeth Brumbaugh. My husband and attend the NV BusTour in July 2017. We both were extremely skeptical but when we left we were pleased that we took..." Read more Rich Dad Education -  Rich Dad free options webinar Rich Dad Education "The first webinar I thought was very good. The Rich Dad free options webinar. The teacher talked about using a software called ivest. https://www.ivestplus.com/. showed us how to use it..." Read more Equity Finance -   Business Loan - Apply For Quick Personal Loans Equity Finance " we give Credit Personal Loans, you can get instant loan/money for a wide range of your personal needs like renovation of your home, marriage in the family, a family..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Clark County Courts - Rena Hughes Clark County Courts "This alcoholic should not be in charge of the future of our children! She is a bias and unfair Judge not looking at all the facts. Case in point I..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more